Open Customer ordering schedule
When editing a Specific Date/Drop, the collapsed section is Customer ordering schedule. Select Change to configure it.
Start accepting orders
Choose Open now or Choose start date/time. A future start can schedule an Orders Open notification; Open now does not queue that alert. For recurring windows, the dates and times set the first occurrence and are translated into offsets for later occurrences.
Stop accepting orders
Choose the fulfillment boundary that matches your workflow, stop at the end boundary with product lead times applied, or choose an earlier stop date/time. The selected cutoff rule can be anchored to the window start or end, so read the summary before saving.
How this interacts with products
Product lead time applies to Weekly Schedule products when Requires advance notice is enabled in the product editor. A Specific Date/Drop can also use an order cutoff, and checkout hides occurrences once the resolved cutoff has passed.
What customers see
Before opening, customers cannot order. After the cutoff, the occurrence is removed from available ordering choices even if the date itself has not started. Customers may still see historical or informational content for the product.
Common problems
- Orders close too early: check whether the rule uses the fulfillment start or end and whether a product lead time is being applied.
- Orders never open: inspect the custom opening datetime, timezone, and whether the window is active.
- Recurring dates differ from the first date: remember that recurring offsets are calculated from each occurrence’s timing anchor.
Next steps
Plan availability
Plan: Order timing, lead time, and basic pickup scheduling are available on Free. Delivery access follows the production entitlement matrix.
Keywords
order open, order cutoff, stop accepting orders, lead time, advance notice, preorder window, Orders Open notification