Open Customer ordering schedule
When editing a Specific Date/Drop, the collapsed section is Customer ordering schedule. Select Change to configure it.
Start accepting orders
Choose Open now or Choose start date/time. A future start can schedule an Orders Open notification; Open now does not queue that alert. For recurring windows, the dates and times set the first occurrence and are translated into offsets for later occurrences.
Stop accepting orders
Choose the fulfillment boundary that matches your workflow, stop at the end boundary with product lead times applied, or choose an earlier stop date/time. The selected cutoff rule can be anchored to the window start or end, so read the summary before saving.
Stop orders for one drop edition now
Open Planner and select the drop on any of its pickup days. Confirm the selected edition and dates.
Find Customer orders. This panel stays visible on Schedule, Products, and Inventory. It shows Accepting orders, Orders scheduled, Orders closed, or Ordering unavailable, plus the cutoff and timezone.
Select Stop accepting orders to close that edition immediately. Confirm the panel shows Orders closed.
The action covers every pickup day and location in the selected edition. Other editions of a recurring drop are unchanged. Existing orders, checkout reservations, pickup details, and stock are retained; closing does not cancel or fulfill orders. Customers cannot submit a new order for the closed edition, including from an older checkout.
The closed edition remains in your Planner so you can manage its pickups and inventory. Use this ordering control when you are finished taking preorders; you do not need to move booked pickup blocks, remove products, or archive the drop. Archiving affects the whole drop definition, including recurring editions.
Reopen orders with a new cutoff
Select the closed edition and choose Reopen orders.
Review the Stop accepting orders date and time in the drop's timezone. Choose a future cutoff at or before the allowed pickup/delivery ordering boundary. Replace an expired cutoff.
Choose Reopen orders now. Orders open immediately, even if the old opening time was later. Customers still need eligible pickup options, products, and stock.
If the ordering boundary has passed, update the customer ordering schedule before reopening. These controls cannot reopen ended, canceled, fulfilled, archived, or inactive drops.
Change only this edition’s cutoff
Choose Change cutoff, enter the deadline under Stop accepting orders, and choose Save cutoff. The cutoff must be in the future, after the configured opening time, and no later than the current ordering boundary. Choose Cancel to leave it unchanged.
Changing the cutoff preserves the edition’s status and configured opening time. In particular, a manually closed edition stays closed: use Reopen orders when you want to accept orders again. The change applies only to the selected edition, not every date in the recurring series.
Notifications when ordering changes
The edition’s pending Orders Open and Closing Soon alerts are updated to match its ordering state. Existing orders’ pickup reminders are unaffected and still refer to the customer’s selected fulfillment details.
How this interacts with products
Product lead time applies to Weekly Schedule products when Requires advance notice is enabled in the product editor. A Specific Date/Drop can also use an order cutoff, and checkout hides an edition once its resolved cutoff has passed and filters individual blocks using their timing and eligibility.
What customers see
Before opening, customers cannot order. After the cutoff, the occurrence is removed from available ordering choices even if the date itself has not started. Customers may still see historical or informational content for the product.
Common problems
Orders close too early: check whether the rule uses the fulfillment start or end and whether a product lead time is being applied.
Orders never open: inspect Customer orders, the opening date/time, timezone, and whether the drop is active. A manually closed edition needs Reopen orders; extending its cutoff alone does not reopen it.
Recurring dates differ from the first date: remember that recurring offsets are calculated from each occurrence’s timing anchor.
Ordering times for a multi-day drop
Each edition has one shared ordering interval across its dates and locations. A rule that stops when pickup starts closes ordering at the first block’s start. A rule that stops when pickup ends uses the edition’s last end boundary, while product lead times still apply to the customer’s selected block.
For Thursday and Saturday pickup, choose the end-based rule only if you intend to accept later orders for still-eligible pickup options. Elapsed blocks are not offered just because a later block remains open. An earlier custom cutoff can close the whole edition before its pickup days.
Orders Open and Closing Soon notifications are scheduled per edition, not repeated for every block. Order fulfillment reminders use the customer’s actual selected pickup or delivery day and location.
Next steps
Plan availability
Plan: Order timing, lead time, and basic pickup scheduling are available on Free. Delivery access follows the production entitlement matrix.
Keywords
order open, order cutoff, stop accepting orders, lead time, advance notice, preorder window, Orders Open notification