Add and manage pickup or delivery locations

Open Manage locations

Go to Planner and open Planner settings. Select Manage locations, or Add a location when none exists.

1. Enter a location name and optional description customers will understand.
2. Enter or select the address. This is the customer-facing pickup or delivery location.
3. For delivery, optionally enable Use custom delivery origin for this location when distance and fees should start from a different address.
4. If Square is connected, choose an existing Square location or use Sync from Square. Do not create a new Square location unless it is actually new there.

What customers see

Customers can choose the location associated with an eligible schedule or drop. The platform applies the configured address-privacy policy when displaying location details.

Common problems

• The second location cannot be saved: the current production matrix requires Pro for a second location.
• Three or more locations cannot be added: Scale is required by the current plan-wide rule for 3+ locations. An active account-specific unlimited-locations entitlement can allow them on another plan.
• Unlinking Square changes payment attribution: customers can still select the Planner location, but future Square payments fall back to the default Square payment location until you sync it again.
• Delivery fees use the wrong origin: review the location-specific custom delivery origin before changing global Checkout Settings.

Offer multiple locations in one drop

In a Specific Dates/Drop schedule, each pickup block has Pickup locations for this block. Check one or more locations. You can offer two locations on Thursday and only one on Saturday within the same edition.

Those choices share the edition’s menu and inventory. Customers see only locations eligible for their selected block and cart. A location-specific blocked date removes the affected choice without closing other valid locations.

Next steps

• Configure Weekly Schedule by location
• Create a drop with one or more locations

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Plan availability

Plan: The first location is available on Free. A second location requires Pro; three or more locations require Scale under the plan-wide rule. An active account-specific entitlement may allow additional locations on another plan. Delivery requires the Delivery feature.

Keywords

pickup location, delivery location, manage locations, custom delivery origin, Square location, second location, Scale locations