Add and manage pickup or delivery locations

Open Manage locations

Go to Planner and open Planner settings. Select Manage locations, or Add a location when none exists.

1. Enter a location name and optional description customers will understand.
2. Enter or select the address. This is the customer-facing pickup or delivery location.
3. For delivery, optionally enable Use custom delivery origin for this location when distance and fees should start from a different address.
4. If Square is connected, choose an existing Square location or use Sync from Square. Do not create a new Square location unless it is actually new there.

What customers see

Customers can choose the location associated with an eligible schedule or drop. The platform applies the configured address-privacy policy when displaying location details.

Common problems

• The second location cannot be saved: the current production matrix requires Pro for a second location.
• Three or more locations cannot be added: the current production matrix requires Scale for 3+ locations.
• Unlinking Square changes payment attribution: customers can still select the Planner location, but future Square payments fall back to the default Square payment location until you sync it again.
• Delivery fees use the wrong origin: review the location-specific custom delivery origin before changing global Checkout Settings.

Next steps

• Configure Weekly Schedule by location
• Create a location-specific drop

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Plan availability

Plan: The first location is available on Free. A second location requires Pro; three or more locations require Scale. Delivery requires the Delivery feature.

Keywords

pickup location, delivery location, manage locations, custom delivery origin, Square location, second location, Scale locations