Send newsletters and email

Plan availability: Free. Basic automated email notifications are Free. Newsletter campaigns, manual Compose outreach, business email, and domain-branded email are paid surfaces; domain-branded email is Scale in the active production matrix. The active production feature matrix is authoritative if an administrator changes an entitlement.

Choose the email surface

• Email is the inbox and message history.
• Compose Email is for one-off messages.
• Newsletters is for branded campaigns.
• Email Settings configures the business inbox and domain.

Send responsibly

1. Choose the audience and campaign category.
2. Review category-level subscription state.
3. Preview links, subject, body, and sender identity.
4. Send or schedule the campaign.
5. Check history after the workflow is queued.

Common problems

• Newsletter sends require one category and filter at send time using customer email preferences.
• Email-only subscription uses double opt-in; the customer is not subscribed until the confirmation link is clicked.
• Provider bounce suppression can disable future optional sends.
• Queue success means the workflow was created, not that every message was delivered.

Next steps

• Manage customer notification preferences
• Configure text messaging
• Filter and segment customers

Keywords

newsletter, email marketing, Compose Email, email inbox, subscribers, double opt-in, campaign