Plan availability: Pro. Text Messaging requires Pro and prepaid credits. Scale includes a monthly non-rollover allowance; Lifetime uses prepaid credits for transactional texts. The active production feature matrix is authoritative if an administrator changes an entitlement.
Open Text messages
Open Text messages. Review Shop-alert credits or Text credits, delivery health, recent sends, and consent records.
Buy and use credits
- Choose Buy credits.
- Select a credit pack or configure auto top-up.
- Use Export compliance when an auditable consent file is needed.
- Review the credit outlook after a send.
Understand the lanes
- Event/shop-alert SMS uses prepaid credits.
- Transactional order texts and review-request texts use a separate lane and consent.
- Two-factor authentication SMS is separate from both.
Common problems
- One credit equals one outbound segment; a long message can consume multiple credits.
- Scale included credits are monthly, non-rollover, expire at the allowance boundary, and are used before purchased credits.
- Free and lapsed tenants cannot send event texts even when purchased credits remain.
- Provider opt-outs, STOP suppression, consent gaps, and carrier limits can skip delivery.
Next steps
Keywords
SMS, text messages, text credits, shop alerts, SMS consent, Scale allowance, Twilio, STOP