Plan availability: Scale. Customer Subscriptions require Scale in the active production matrix. This is intentionally stricter than the fallback static feature definition. The active production feature matrix is authoritative if an administrator changes an entitlement.
Prepare a repeatable product
- Configure a physical product with a repeatable plan.
- Offer a cadence such as weekly, every three weeks, monthly, every two months, or quarterly.
- Choose allowed fulfillment types.
- Keep subscription products on general/regular availability rather than an availability window.
- Confirm Square card-on-file permissions are active.
Manage subscriptions
Open Subscriptions to review active, incomplete, and past-due subscriptions, skip periods, edit standing products, choices, and retained forms, and cancel at period end. Customers start from the product detail page and complete normal Square card checkout.
What customers see
Customers choose one subscription plan, select product choices, answer retained product questions, choose an allowed fulfillment method, and authorize a saved Square card. Renewals create ordinary linked orders and send subscription-aware confirmations.
Common problems
- Subscription checkout is one item only and rejects coupons, loyalty, gift cards, store credit, tips, deposits, manual payments, hosted Square checkout, and wallets.
- Availability-window products cannot be used for physical subscriptions.
- Renewal pricing uses the saved subscription discount snapshot rather than current product metadata.
- Fulfillment validation can move a subscription to past_due without charging the card.
Review standing choices
Subscriptions retain the selected product choices and their price with the standing order. Publishing later product choices does not rewrite existing subscriptions. Review choices and the current total explicitly when editing a standing item. Quantity menus created with Choose quantities or Use existing products are for one-time orders.
New signups must pass current availability and stock checks. Existing active renewals are standing commitments and do not consume the stock reserved for new public sales. Setting public stock to zero stops new sales; it does not cancel current subscriptions.
Next steps
Keywords
customer subscription, recurring order, subscription box, CSA, monthly box, renewal, Square card on file