Plan availability: Pro. The directory itself is Free. Manual Compose outreach and paid customer channels require Pro or the relevant paid entitlement. The active production feature matrix is authoritative if an administrator changes an entitlement.
Filter the directory
Open Customers and choose a segment such as All customers, Registered accounts, Guests only, Active in 90 days, Lapsed (90+ days), Repeat buyers, or Loyalty members. Add lifetime spend, email subscription state, tag, and text search filters.
Send a focused message
Use Email customer or the directory audience bridge to open Compose Email. For texts, use Compose Announcement.
Common problems
- Push starts disabled for filtered audiences to avoid accidentally sending a broader push campaign.
- Email and SMS delivery still require category-level consent.
- Order-column outreach is disabled over the 500-order limit rather than silently truncating recipients.
Next steps
Keywords
customer segments, repeat buyers, lapsed customers, customer tags, audience, lifetime spend, outreach