Keep reusable site assets in one place
Open Dashboard > Media to manage tenant-owned images, documents, and downloads. Use meaningful file names and descriptive alt text so you can find the right asset later and customers using assistive technology can understand important images.
Plan availability: The Media Library is Pro in the active matrix. Free storefronts can still use the product and theme surfaces available to their plan. Knowledge Base article images use a separate system-admin upload flow and are not tenant Media Library records. Legacy Lifetime retains all platform features.
Upload and manage files
- Choose Upload Files and select the image, document, or download.
- Use the folder and search controls to keep the library findable as it grows.
- Use Preview to confirm the file before placing it on a page or product.
- Check the storage-used indicator and remove files you no longer reference.
- Before selecting Delete, search your homepage, pages, products, and posts for the asset’s URL.
What customers see
Customers see the asset wherever its URL is used. The Media Library itself is an admin surface. A deleted file may become a broken image or download in a published page, so removal is a content change rather than simple housekeeping.
Common problems
- Upload is unavailable. Check the active plan matrix and the Media Library feature gate.
- The image is blurry or cropped badly. Upload a source that matches the intended placement and test the mobile layout.
- The image has no useful alternative text. Describe the information the image adds, not only “image” or its file name.
- A Knowledge Base image is missing from Media. KB images are uploaded through the KB editor’s system-admin flow and carry separate metadata.
Next steps
Keywords
Media Library, Upload Files, image upload, documents, Preview, Delete, alt text, storage used, broken image, Pro media